Organisation : Destiny Rescue Australia
Location : QLD Regional (Warana, Sunshine Coast)
Work type : Contract/Temporary
Profession : Administration & Office Support, Advocacy, Customer Service, Fundraising
Sector : Children
Salary type : Annual Package
Application closing date : 31 Mar, 2025
About the organisation
Destiny Rescue is an internationally recognised, Christian-based, not-for-profit organisation with a powerful mission: to save children from sexual exploitation and human trafficking and equip them to stay free. Thanks to the generous support of donors in Australia, the United States, and New Zealand, we’re making a significant difference in the lives of vulnerable children across Asia, Africa, and Latin America. By joining our team, you will be part of a transformative effort to rescue and support children, ensuring they have the chance to live a life of freedom.
About the role
As a Contact Centre Operator at Destiny Rescue, you will be the first point of contact for donors, building relationships and requesting donations to support our mission of rescuing trafficked children. You will manage inbound and outbound calls, follow communication scripts, and identify donors needs, offering solutions where necessary.
Your role will focus on:
- Thank you calls, donor journeys.
- Providing tailored solutions to address donors needs.
- Build lasting relationships and engage donors in our cause.
- Connect with various groups, including government, corporate, volunteers, and supporters, to bolster Destiny Rescue’s mission.
- Document all conversations and interactions in Salesforce.
- Meet personal and team fundraising targets.
- Maintain accurate and up-to-date donor records.
About You
You have experience in customer and administrative support roles with strong communication skills, both on the phone and in writing. You’re passionate about communicating a cause and have the ability to engage and inspire donors to action. You’re familiar with CRM systems and can adapt to different personalities, ensuring each conversation is meaningful. You’re organised, able to prioritise tasks, and manage your time effectively. With a keen eye for detail and ability to work semi-autonomously, you’re ready to contribute to a cause that makes a real difference.
What We Offer:
- We care deeply for our team and offer a range of great benefits.
- We foster a supportive, collaborative environment focused on a meaningful, shared goal.
- As a registered charity, we offer a salary sacrifice option to maximise your earnings.
- We provide training and development opportunities to support your growth and career progression.
How to apply
If you’re ready to make a lasting impact and help grow our mission, we’d love to hear from you. Please submit your application via ‘Apply Now'. Alternatively, for an initial discussion, contact Denise at people@destinyrescue.org.
In an effort to protect its stakeholders, Destiny Rescue Limited will request information from a job applicant’s previous employers regarding any incidents of sexual exploitation, sexual abuse, sexual harassment and child abuse that the applicant may have been found to have committed or about which an investigation was in progress when the applicant’s employment ended. By applying job applicants confirm they have no objection to Destiny Rescue Limited requesting the information specified above.
Please quote in application: Contact Centre Operator via Pro Bono Australia.
Sector: #Children
